Terms of Service
Last updated: November 12, 2026
These Terms govern access to Loopy, a service provided by Iverson Inc. By creating an account, accepting an invitation, or using Loopy, you agree to these Terms. If you use Loopy for an organization, you represent that you can bind that organization.
1. The service
Loopy lets customers collect and manage visual website feedback, including screenshots and browser context. Loopy may change, suspend, or discontinue features. Pilot and preview features may be incomplete and may change without notice.
2. Accounts and workspace administration
You must be at least 18 and provide accurate account information. You are responsible for access through your account and for keeping credentials secure. Workspace owners control membership, exports, and deletion. Deleting a workspace is permanent; deleting it does not delete the underlying Google or authentication-provider identity.
3. Customer responsibilities
You may install Loopy only on properties you are authorized to operate. You are responsible for giving website visitors legally required notices, obtaining required permissions, limiting collection to appropriate pages, responding to visitor requests, and ensuring that your use and submitted content comply with law.
Do not use Loopy to collect passwords, payment-card data, government identifiers, health information, precise location, or other sensitive data. Do not misuse the service, interfere with it, probe it for vulnerabilities without written permission, send malware, infringe rights, or use it unlawfully.
4. Customer data
You retain rights in content submitted to Loopy. You grant Loopy a limited license to host, copy, process, transmit, display, and delete that content as necessary to provide, secure, and support the service. You represent that you have the rights and permissions needed for Loopy to process it.
Loopy handles personal information as described in the Privacy Policy, Data Retention and Deletion Policy, and Subprocessor List.
5. Loopy property and feedback
Loopy and its licensors retain all rights in the service, software, branding, and documentation. These Terms give you only a limited, revocable, non-transferable right to use the service. If you provide product suggestions, Loopy may use them without restriction or compensation.
6. Fees and billing
Paid plans renew monthly and are billed through Stripe, Loopy’s payment processor, at the prices on Loopy’s pricing page or shown at checkout. A workspace is billed for its owners and members, including invitations not yet accepted; reviewers are free. Seat changes during a month are prorated on the next invoice.
A workspace’s first plan may start with a 14-day free trial, limited to one per person. Starting a plan takes a payment method, such as a card, even when it starts with a free trial. Unless the plan is cancelled before the trial ends, that payment method is charged when the trial ends, and the plan continues as a paid plan. An owner can cancel from Settings, and the plan then ends at the end of the current billing period. Deleting a workspace ends its plan at once, without a credit for the unused part of the month.
Without an active plan, people in the workspace can still sign in and read its existing reports, and an owner can export or delete it, but the widget stops collecting feedback and the inbox becomes read-only. Billing and refund questions may be sent to hello@tryloopy.co.
7. Suspension and termination
You may stop using Loopy at any time. Loopy may suspend or terminate access for a breach, security risk, legal requirement, nonpayment, or material risk to the service or others. Sections that by their nature should survive termination will survive, including ownership, disclaimers, liability limits, and dispute terms.
8. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPY IS PROVIDED “AS IS” AND “AS AVAILABLE.” IVERSON INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LOOPY DOES NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT REDACTION WILL REMOVE EVERY PIECE OF SENSITIVE INFORMATION.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IVERSON INC. WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. IVERSON INC.’S TOTAL LIABILITY ARISING OUT OF THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR LOOPY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR US$100. Some jurisdictions do not allow certain exclusions, so portions of this section may not apply.
10. Indemnity
You will defend and indemnify Iverson Inc. against third-party claims, damages, and reasonable costs arising from your content, your website, your violation of these Terms, or your violation of law or another person’s rights.
11. Governing law
California law governs these Terms, without regard to conflict-of-law rules. State and federal courts located in California will have exclusive jurisdiction, and each party consents to that jurisdiction and venue.
12. General
These Terms and any written order are the entire agreement about Loopy. A waiver must be written. If a provision is unenforceable, the rest remains effective. You may not assign these Terms without written consent; Iverson Inc. may assign them as part of a reorganization, financing, merger, or sale. Notices may be delivered electronically.
13. Contact
Questions or legal notices may be sent to hello@tryloopy.co.